Return & Refund Policy

At Haarlem House, we offer a 14-day return guarantee. You have 14 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, your item must be:

• In the same condition as when you received it

• Unworn and unused

• With all original tags attached

• In its original packaging

• Accompanied by your receipt or proof of purchase

To start a return, please contact us at haarlemhouse985@gmail.com.

Returns must be sent to:

 

If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns, please contact us at haarlemhouse985@gmail.com.

Damages and Issues

Please inspect your order as soon as you receive it. If your item is defective, damaged, or you received the wrong item, please contact us immediately so that we can evaluate the issue and provide an appropriate solution.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods such as food, flowers, or plants

• Custom-made or personalized products

• Personal care and beauty products

• Hazardous materials

• Flammable liquids or gases

If you have any questions or concerns about whether a specific item can be returned, please contact us before initiating a return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return your current item. Once your return is approved, you can place a separate order for the new item.

European Union — 14-Day Right of Withdrawal

If your order is shipped to a location within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

The 14-day period begins on the day you receive your order.

Returned items must be in the same condition in which you received them — unworn, unused, with all original tags attached, and in their original packaging.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at haarlemhouse985@gmail.com.

Shipping Policy

Processing Time

Orders require 3–4 business days to be processed and prepared for shipment.

Please note that the 3–4 business day processing time is not included in the shipping time. The shipping period begins separately once your order has been processed and handed over to the carrier.

Shipping Time

The estimated shipping time for our orders is 6–14 days.

The 6–14 day shipping time does not include the 3–4 business day processing time. Therefore, the total time from placing your order to receiving it may be longer, as it consists of both the processing time and the shipping time.

Tracking Information

Once your order has been shipped, a tracking number will be generated.

Please note that it may take up to 6 days for your tracking information to become visible or updated in the tracking system. It is normal for your tracking number to show limited information or no movement during this period.

Once your tracking information becomes available, you will be able to follow the progress of your shipment.

If you experience an unexpected delay or have any issues with your shipment, please contact us at haarlemhouse985@gmail.com.

Contact

If you have any questions regarding our Return, Refund, or Shipping Policy, please contact us:

Haarlem House
Email: haarlemhouse985@gmail.com